These terms govern your use of PupManager — including the website at pupmanager.com, the application at app.pupmanager.com, and the iOS and Android mobile apps (together, the "Service"). By creating an account or otherwise using the Service, you agree to these terms.
We've kept the language plain. If something here is unclear, email info@pupmanager.com.
1. Who we are
PupManager is operated by PupManager Limited, a New Zealand company registered at 82 Kingswood Road, Brookfield, Tauranga, New Zealand. In these terms, "we", "us", and "our" refer to that company. "You" means the person or business agreeing to these terms.
2. Who can use the Service
- You must be at least 16 years old.
- If you're using the Service on behalf of a business, you represent that you have authority to bind that business to these terms.
- You must provide accurate account information and keep it up to date.
- You're responsible for everything that happens under your account, so keep your login credentials private.
3. Trainer accounts vs. client accounts
PupManager has two kinds of users:
- Trainers sign up directly and pay for their subscription. The trainer owns the relationship with their own clients.
- Clients are invited by their trainer. Clients sign in via a one-time code emailed to them and don't pay PupManager directly.
If you're a trainer: the personal information you enter about your clients (and their dogs) is yours to manage. You're the data controller for that information; PupManager is your data processor. You're responsible for having a lawful basis to collect and process it under the privacy laws that apply to you.
If you're a client: your trainer chose PupManager to manage your sessions, homework, and records. You can request access to or correction of your information from your trainer or directly from us at any time.
4. Acceptable use
You agree not to:
- Use the Service to break the law, infringe anyone's rights, or harass anyone.
- Upload viruses, malicious code, or content that's illegal, defamatory, or obscene.
- Scrape, crawl, or extract data from the Service except via features we provide for that purpose.
- Reverse-engineer, decompile, or attempt to derive the source code of the Service (except where applicable law expressly permits it).
- Use the Service to compete with us — for example, to build a competing product.
- Disrupt or place an unreasonable load on our infrastructure.
- Resell, sublicense, or share access to the Service outside of your subscription.
We may suspend or terminate accounts that breach these rules — see §10.
5. Subscriptions, billing, and refunds
- Pricing is published on our pricing page and is charged in the currency listed there. Local taxes (e.g. GST, VAT, sales tax) may be added at checkout where required.
- Paid plans renew automatically at the end of each billing period unless you cancel before the renewal date.
- You can cancel any time from your account settings. Cancellation takes effect at the end of the current billing period; we don't pro-rate partial periods.
- We don't generally offer refunds for unused portions of a subscription, but if something has gone wrong on our side, email info@pupmanager.com and we'll make it right.
- If your payment fails, we'll attempt to recharge over the next few days. If it keeps failing we may suspend access until you update your billing details.
Apple App Store / Google Play purchases (if applicable): subscriptions purchased through Apple or Google are billed and managed by them. To cancel, manage the subscription in your App Store or Google Play account; their terms also apply to those purchases.
6. Your content
You keep ownership of all the content you put into PupManager — session notes, homework, videos, photos, client records, anything else. You give us a worldwide, royalty-free license to host, store, copy, transmit, and display that content solely so we can provide the Service to you (for example, showing your client their homework).
You're responsible for making sure you have the right to upload anything you put into the Service. If you delete content, we'll remove it from active systems within a reasonable period; see the privacy policy for retention specifics.
7. Our content and the Service
The Service itself — the software, the design, the brand, the documentation — is owned by us or our licensors. Subject to these terms, we grant you a non-exclusive, non-transferable license to use the Service for your dog-training business during the term of your subscription. Nothing in these terms transfers any of our intellectual property rights to you.
8. Changes to the Service
We're actively building PupManager and the Service will change over time. We may add, change, or remove features. If we materially reduce a paid feature you depend on, we'll give you advance notice and a refund for the unused portion of your subscription if you choose to cancel.
9. Availability and "as-is"
We work hard to keep the Service running and your data safe — see our security practices. But the Service is provided "as is" and we don't promise it will be uninterrupted, error-free, or always available. To the maximum extent permitted by law, we disclaim all warranties (express or implied) other than those that cannot legally be excluded.
If you're a consumer in a jurisdiction with non-excludable consumer guarantees (e.g. New Zealand's Consumer Guarantees Act, the Australian Consumer Law, EU consumer law), nothing in these terms removes those guarantees.
10. Suspension and termination
You can stop using the Service or delete your account at any time. We may suspend or terminate your account if you breach these terms, if your use puts the Service or other users at risk, or if we are required to by law. Where the situation allows, we will give you advance notice and an opportunity to fix the problem.
On termination, sections that by their nature should survive (intellectual property, limitation of liability, indemnity, governing law) continue to apply. For data handling on termination see the privacy policy.
11. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us in the twelve (12) months immediately before the event giving rise to the claim, or NZ$100, whichever is greater.
We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if we've been advised of the possibility of those losses.
Some jurisdictions don't allow these limitations. If you live in one of them, the limitations above apply only to the extent permitted by your local law.
12. Indemnity
You agree to defend and indemnify us against any third-party claim arising from (a) your use of the Service in breach of these terms, (b) content you upload that infringes someone else's rights, or (c) your handling of your clients' personal information in breach of applicable privacy law.
13. Governing law and disputes
These terms are governed by the laws of New Zealand. The courts of New Zealand have exclusive jurisdiction over disputes arising from these terms or the Service, unless your local consumer law gives you the non-waivable right to bring proceedings in your country of residence.
Before filing a formal dispute, please email us at info@pupmanager.com and give us 30 days to try to resolve it informally.
14. Changes to these terms
We'll update these terms as the Service evolves. The "Last updated" date at the top shows the most recent change. For material changes affecting your rights, we'll notify active accounts by email at least 30 days before the change takes effect, so you have time to review and (if you don't agree) cancel.
15. Contact
Questions about these terms? Email info@pupmanager.com.